Article 1 – Identity of the entrepreneur
Chamber of Commerce: 62772368
VAT number: this number is only stated on the invoice
Article 2 – Applicability
The general terms and conditions apply to all products, including offers and agreements concluded between the entrepreneur and the consumer.
If you place an order, it means that you agree with our terms and conditions.
The terms and conditions are made available to you prior to a purchase. If it appears that this is not reasonably possible, they can still be sent electronically or in writing.
Deviation from the general terms and conditions is only possible after written notification, or with written approval from Kristalwereld, in which case the other provisions remain in full force.
Article 3 – Offers
A certain period of validity and / or condition may apply to an offer. If this is the case, this will be stated in the offer.
Kristalwereld reserves the right to change or cancel offers.
Mistakes or errors in the offer are not binding on the entrepreneur.
Article 4 – Agreements
An agreement is established after Kristalwereld has accepted your order. Kristalwereld is entitled to refuse orders and / or to attach certain conditions to a delivery, unless explicitly stated otherwise.
The agreement can be dissolved, as long as it has not yet been confirmed by the entrepreneur.
The entrepreneur is responsible for technical and organizational measures with regard to data security and a secure web environment.
Article 5 – Prices and payments
The margin scheme applies to all goods, unless otherwise specified.
The consumer must pay the amount due to the entrepreneur within 14 days after entering into the agreement.
The consumer has the duty to report inaccuracies and / or changes in payment details to the entrepreneur.
After the consumer has paid the full amount to the entrepreneur, the entrepreneur will send the products to the consumer.
You can pay with us through:
Article 6 – Delivery
Delivery to the consumer will take place as soon as possible after receipt of payment. Average delivery times: within the Netherlands 2 – 3 working days, within Europe 2 – 5 working days, outside Europe 5 – 7 working days.
The entrepreneur is entitled to a 30-day follow-up period if the delivery of products does not take place at the specified time. The starting date starts on the day that the entrepreneur has received payment from the consumer.
If no delivery has taken place after 30 days and there is no force majeure (see article 11), the consumer is entitled to cancel the contract free of charge. The consumer cannot claim compensation in any way.
Delivery takes place at the address that the consumer has made known to the entrepreneur. If the consumer provides incorrect information or does not make it known in time before shipment that a change has taken place, the entrepreneur can never be held liable for this.
The consumer has the duty to examine on delivery of the product whether the product complies with the agreement.
The consumer must state a complaint in writing and within 2 days to the entrepreneur.
If it is plausible that the defect is due to the consumer, the entrepreneur can never be held liable. In that case, the entrepreneur is not obliged to take back the product.
The entrepreneur guarantees that the product delivered is undamaged.
Article 7 – Cancellation
The consumer has the right to cancel an agreement within 14 days without giving a reason.
Exceptions: it is not possible to return assembled products or specially ordered products.
The 14-day cooling-off period starts from the first day that the consumer has received the product, or from the day that the last shipment was delivered if there were several shipments.
The consumer takes care of the product and the packaging and handles this with care.
The consumer is liable for the depreciation of the product if there is a deviation from paragraph 3.
Article 8 – Cancellation from the consumer and additional costs
Cancellation of a product is notified in writing to the entrepreneur within the 14-day cooling-off period. The consumer fills out a contact form for this on the website or informs the entrepreneur in writing.
The return shipment of a product takes place as quickly as possible and within 14 days after the date of written cancellation paragraph 1.
The consumer returns the product in its original condition including packaging and all accessories.
The consumer is claiming
Article 9 – Obligations of the entrepreneur in the event of cancellation
The amount already paid will be reimbursed by the entrepreneur to the consumer within 14 days after deduction of any costs.
Reimbursement is free of charge.
Article 10 – Retention of title
The product remains the property of the entrepreneur until the legally owed amount on the basis of the agreement has been paid by the consumer to the entrepreneur. The risk with regard to the product passes to the consumer after payment and delivery.
Article 11 – Force majeure
If the agreement is delayed or prevented by force majeure, the entrepreneur is entitled to cancel the agreement. The consumer cannot claim compensation in any way.
Force majeure is taken to mean; failure to receive the product or not receiving it on time due to negligence of external parties, strike, or other unforeseen circumstances.
Article 12 – Complaints
If the consumer has a complaint, it must be submitted to the entrepreneur in time.
Complaints must be reported in writing to the entrepreneur.