Terms and conditions

Article 1 – Identity of the entrepreneur Crystal world Beatrixstraat 40 4024HM Eck en Wiel Tel. 06-29511438 Email: Chamber of Commerce: 62772368 VAT number: this number is only stated on the invoice

Article 2 – Applicability The general terms and conditions apply to all products, including offers and agreements concluded between the entrepreneur and the consumer. If you place an order, this means that you agree to our general terms and conditions. The terms and conditions are made available to you prior to any purchase. If it turns out that this is not reasonably possible, they can still be sent electronically or in writing. Deviation from the general terms and conditions is only possible after written notification or with written approval from Kristalwereld, in which case the other provisions remain in full force.

Article 3 – Offers A specific validity period and/or condition may apply to an offer. If this is the case, this will be stated in the offer. Kristalwereld reserves the right to change or cancel offers. Mistakes or errors in the offer do not bind the entrepreneur.

Article 4 – Agreements An agreement is concluded after Kristalwereld has accepted your order. Kristalwereld is entitled to refuse orders and/or to attach certain conditions to a delivery, unless expressly stated otherwise. The agreement can be terminated as long as it has not yet been confirmed by the entrepreneur. The entrepreneur is responsible for technical and organizational measures with regard to data security and a secure web environment.

Article 5 – Prices and payments The margin scheme applies to all goods, unless otherwise stated. The consumer must pay the amount due to the entrepreneur within 14 days after entering into the agreement. The consumer has the obligation to report inaccuracies and/or changes in the payment details to the entrepreneur. After the consumer has paid the full amount to the entrepreneur, the entrepreneur will send the products to the consumer. You can pay with us using: Cash payment Bank payment PIN payment Ideal Paypal

Article 6 – Delivery Delivery to the consumer will take place as soon as possible after receipt of payment. Average delivery times: within the Netherlands 2 – 3 working days, within Europe 2 – 5 working days, outside Europe 5 – 7 working days. The entrepreneur is entitled to a subsequent delivery period of 30 days if the delivery of products does not take place at the specified time. The effective date starts on the day that the entrepreneur has received payment from the consumer. If no delivery has taken place after 30 days and there is no force majeure (see Article 11), the consumer is entitled to cancel the agreement free of charge. The consumer cannot claim compensation in any way. Delivery takes place at the address communicated by the consumer to the entrepreneur. If the consumer provides incorrect information or does not indicate in a timely manner that a change has taken place prior to shipment, the entrepreneur can never be held liable for this. The consumer has the obligation to examine whether the product complies with the agreement upon delivery of the product. The consumer must report a complaint in writing and to the entrepreneur within 2 days. If it is plausible that the defect can be attributed to the consumer, the entrepreneur can never be held liable. In that case, the entrepreneur is not obliged to take back the product. The entrepreneur guarantees that the delivered product is undamaged.

Article 7 – Cancellation The consumer has the right to cancel an agreement within 14 days without giving a reason. Exceptions: It is not possible to return assembled products or specially ordered products. The 14-day cooling-off period starts from the first day that the consumer receives the product, or from the day that the last shipment is delivered if there are multiple shipments. The consumer is responsible for the product and packaging and handles it with care. The consumer is liable for the depreciation of the product if there is deviation from paragraph 3.

Article 8 – Cancellation by the consumer and additional costs Cancellation of a product will be communicated in writing to the entrepreneur within the cooling-off period of 14 days. The consumer completes a contact form via the website or informs the entrepreneur in writing. The return of a product will take place as quickly as possible and within 14 days after the date of written cancellation, paragraph 1. The consumer returns the product in its original condition, including packaging and all accessories. The consumer is liable for properly packaging the return shipment. If the return shipment arrives damaged as a result of negligence on the part of the consumer, the entrepreneur is entitled to charge the depreciation of the product. The costs for return shipping are for the consumer, as are the costs of shipping the product to the consumer unless otherwise discussed. Orders paid via PayPal and subsequently canceled will be refunded excluding the costs that PayPal charges the selling party.

Article 9 – Obligations of the entrepreneur in the event of cancellation The amount already paid will be refunded by the entrepreneur to the consumer within 14 days, after deduction of any costs. Refunds will be made free of charge.

Article 10 – Retention of title The product remains the property of the entrepreneur until the legally owed amount under the agreement has been paid by the consumer to the entrepreneur. The risk regarding the product is transferred to the consumer after payment and delivery.

Article 11 – Force majeure If the agreement is delayed or prevented by force majeure, the entrepreneur is entitled to cancel the agreement. The consumer cannot claim compensation in any way. Force majeure means; failure to receive the product or not to receive it on time as a result of negligence of external parties, strike, or other unforeseen circumstances. Article 12 – Complaints procedure If the consumer has a complaint, it must be submitted to the entrepreneur in a timely manner. Complaints must be reported in writing to the entrepreneur.

More than 15 years of experience with Swarovski® Crystal!

+31 (0)6 29511438

Prinses Beatrixstraat 40
4024HM, Eck en Wiel

All our products are in perfect condition and are delivered in original packaging, unless otherwise described.

Kristalwereld is an independent company and is not affiliated with Swarovski®️ or the Swarovski®️ Crystal Society.

We buy consignments from private individuals and shops. This means we have a large stock at often attractive prices.

Pay safely and easily with


Kristalwereld uses Google Analytics to improve the user experience of our users. Read more

©ALL BRANDS MATTER 2009 - 2024